Refund policy

30-day returns

Non-personalized items can be returned within 30 days of delivery. Customers pay return postage for change-of-mind returns. Email help@iforgotasouvenir.com with your order number to arrange a return and receive return instructions.

Personalized items

Personalized items are eligible for a replacement or refund only if they arrive damaged or the order is incorrect.

Damaged or incorrect orders

Contact help@iforgotasouvenir.com with your order number and a description of the issue. A photo helps us understand what happened. We cover return postage for damaged or incorrect items when a return is needed.